Returns Policy

Business Customers: This returns policy does not apply to purchases made on behalf of a business where returns for unwanted goods can only be made after a prior agreement with Inception Machines Ltd.

Your rights as a consumer to return goods are protected under the EU Distance Selling Regulations (DSR). You may cancel an unwanted order for a refund in writing (excluding any optional shipping insurances) within 14 days following the receipt of the goods purchased. Cancelled goods must be returned at the purchasers expense as soon as is practicable following the notification of cancellation. Goods should be returned in their original packaging along with a copy of the invoice provided at the time of purchase. Any item damaged whilst being evaluated for their suitability will no longer be covered under the DSR.

Unwanted goods returned outside of the 14 day return period without prior agreement will not be accepted unless an agreement is made with Inception Machines Ltd.

Your statutory rights are not affected. Our aim is to provide excellent customer service, if you are not satisfied in the service provided, please contact us by post with full details to the Inception Machines Ltd customer service department, Unit 29, Webb Ellis Business Park, Woodside Park, Rugby, Warwickshire CV21 2NP, United Kingdom. We will endeavour to respond to all complaints within five working days.

Every effort is made to ensure the accuracy of all products described in this shop but minor variations in manufacture are possible These variations are not intended to lessen the specified performance of the product in any way. The purchaser shall be entitled to return the product for a full refund if Inception Machines Ltd agrees that performance is not in accordance with that specified in the shop.